Terms of Service
1. Introduction and Scope
These Terms set out the rules that users must follow when accessing this website, browsing products, placing orders, and using related services.
They apply to all online activities, including but not limited to product browsing, purchasing, payment, after-sales services, order processing, and interactions with the website.
By accessing and using this website, you agree to comply with these Terms.
2. User Accounts and Responsibilities
Users must ensure that all personal information provided is true, accurate, and complete, and must properly safeguard their account login credentials.
Users are responsible for all activities conducted under their account, including order placement, payments, and information submission.
While we strive to maintain stable website operations, we are not responsible for service interruptions caused by system maintenance, technical issues, or factors beyond our control.
We are not liable for losses resulting from user errors, incorrect information, or unauthorized use of user accounts.
3. Product Information, Inventory, and Pricing
We make reasonable efforts to ensure that product descriptions, images, specifications, and inventory information displayed on the website are accurate.
Inventory availability may change at any time, and final confirmation is subject to shipment notification.
We reserve the right to adjust product prices before order confirmation; confirmed orders are not affected.
All order details are subject to the final payment page and order confirmation email.
4. Orders and Payment
Users should carefully review delivery address details, product information, and quantities before confirming an order.
Once confirmed, orders enter processing. For changes or cancellations, please refer to the Order Cancellation Policy and contact us promptly.
Accepted payment methods include American Express, JCB, Mastercard, and VISA.
Upon successful payment, the order is deemed officially submitted and will be processed.
All transactions are conducted online; offline transactions are not supported.
5. Shipping Policy
Delivery is available within Australia only.
Orders of AUD 80 or more qualify for free shipping; orders below AUD 80 incur a flat shipping fee of AUD 9.99.
Orders processed before 17:00 (CET) will be handled the same day; orders placed after 17:00 or on public holidays will be processed on the next business day.
Order processing takes 1–3 business days.
Estimated delivery time is 6–8 business days.
Shipping carriers include Australia Post, StarTrack, and DHL Express.
Order status can be tracked on the “Order Tracking” page using the email or phone number used at checkout and the order number.
For details, please refer to the Shipping Policy.
6. Order Cancellation Policy
Orders may be cancelled within 48 hours of placement if they have not yet been shipped.
Orders placed over 48 hours ago or already shipped cannot be cancelled and must follow the return process after delivery.
Cancellation requests must be submitted by email or phone with the order number and proof of payment.
Once approved, we will notify you and arrange a refund.
Refunds will be returned to the original payment method (American Express, JCB, Mastercard, VISA) and are expected within 10–15 business days.
Shipped orders cannot be cancelled and must follow the return procedure.
For full details, please refer to the Order Cancellation Policy.
7. Return and Exchange Policy
Returns or exchanges may be requested within 30 days of receipt.
Acceptable reasons include appearance defects, quality issues, unusual odor, significant color differences, incorrect items, or no-reason returns where applicable.
Requests must be submitted by email or phone with the order number, proof of payment, and supporting photos or videos.
Once approved, a return address will be provided, and products must be returned with all accessories, materials, and the original return label.
After inspection, replacement items will be shipped within 1–3 business days, and refunds will be completed within 10–15 business days.
Return shipping costs for product-related issues are covered by us; no-reason return shipping costs are borne by the user.
For details, please refer to the Return and Exchange Policy.
8. Privacy and Data Protection
We collect, use, and store user information in a transparent manner.
Data is used for order fulfillment, communications, legal compliance, service improvement, and fraud prevention.
Users have the right to access, correct, delete personal information, withdraw consent, or restrict data processing.
For details, please refer to the Privacy Policy.
9. Intellectual Property
All content on the website, including text, images, graphics, and page structure, is owned by or licensed to us.
Unauthorized copying, distribution, modification, or use of such content is prohibited.
10. Limitation of Liability
While we strive to ensure website security, updates, and functionality, we are not liable for service interruptions, technical changes, delays, or other uncontrollable events.
We are not responsible for losses caused by user errors or improper use of the services.
11. Amendments to the Terms
We may update or modify these Terms as needed and publish the latest version on the website.
Continued use of the website and services constitutes acceptance of the updated Terms.
12. Contact Information
Contact Address: 837 COUNTRY CLUB DR SE APT 2C,RIO RANCHO,NM 87124,United States
Customer Service Phone: +1 (575) 223-0377
Customer Service Email: solutions@xaviflora.com
Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)