Privacy Policy
1. Scope of Application
This policy applies to all users who access or use our website, as well as all transactions and services conducted through the website.
2. Information Collection and Cookies
We use cookies and similar technologies to collect and store information in order to optimize website performance, enhance user experience, and analyze website traffic.
Users will be informed of such practices upon their first visit to the website and will be required to provide consent.
3. Use and Sharing of Information
The information we collect may be used for the following purposes:
Processing orders and providing the products and services you purchase
Sending newsletters or updates (only with your explicit consent)
Improving our website and service experience
Preventing fraud or unauthorized use
We do not sell or share your personal information with unauthorized third parties. However, such information may be shared with necessary partners where required to fulfill orders or comply with legal obligations.
4. Data Storage and Cookies
All data collected through cookies is securely stored. Users will be informed and asked to provide consent upon their first visit.
You may manage or withdraw your consent at any time, though doing so may affect certain website functions.
5. User Rights
You have the following rights regarding your personal information:
Access and Retrieval: Request access to the personal information we hold about you
Correction and Deletion: Request updates or deletion of your personal information
Withdrawal of Consent: Withdraw consent for data collection or use at any time
Restriction of Processing: Request limitations on how we process your information, where permitted by law
You may submit such requests through our customer service channels, and we will respond within a reasonable timeframe.
6. Legal Basis for Data Processing
We process your personal information based on the following legal grounds:
Contract Performance: Necessary for processing orders and providing purchased services
Explicit Consent: For newsletters and updates, processed only with your consent
Legal Obligations: Required to comply with tax, accounting, and regulatory requirements
Legitimate Interests: Necessary to improve user experience, prevent fraud, and protect our lawful interests
Contact Us
Contact Address: 837 COUNTRY CLUB DR SE APT 2C,RIO RANCHO,NM 87124,United States
Customer Service Phone: +1 (575) 223-0377
Customer Service Email: solutions@xaviflora.com
Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)